15-03-2019, 12:05 AM
Guys
Remember you are not usually dealing with the DVLA themselves but with Crapita as another outsourced service. They work to standard processes which their poorly paid operators barely understand, so yes do send them off to get advice. There are real DVLA people in the background who do know what they are doing and will resolve things quickly. So be nice to the front line, its not their fault they rarely have been trained properly, but do encourage them to go and get the right information.
I am holding a Volvo which is not yet on a SORN as I am the third to be restoring it and the DVLA had no problem transferring ownership or agreeing date of manufacture from the factory records. I was dealing with the specialist team and they were excellent. Otherwise I use email as I also get frustrated with the lack of knowledge at the front line.
Nick
Remember you are not usually dealing with the DVLA themselves but with Crapita as another outsourced service. They work to standard processes which their poorly paid operators barely understand, so yes do send them off to get advice. There are real DVLA people in the background who do know what they are doing and will resolve things quickly. So be nice to the front line, its not their fault they rarely have been trained properly, but do encourage them to go and get the right information.
I am holding a Volvo which is not yet on a SORN as I am the third to be restoring it and the DVLA had no problem transferring ownership or agreeing date of manufacture from the factory records. I was dealing with the specialist team and they were excellent. Otherwise I use email as I also get frustrated with the lack of knowledge at the front line.
Nick